Fixing unclaimed donations with validation issues
Unclaimed donations with validation issues are records that have not been claimed but may not pass Gift Aid submission checks. Reviewing them before claim preparation helps reduce avoidable failures.
Steps
- Open the unclaimed validation screen.
- Search or filter the records.
- Review the validation message.
- Open the affected donor or donation record.
- Correct missing or invalid information.
- Use Auto Fix only when the suggested change is correct.
- Refresh the list and confirm the issue is resolved.
- Prepare the claim again once the data is ready.
Common issues
- Missing or malformed postcode.
- Incomplete donor name or address.
- Donation dates outside expected ranges.
- Declaration information that needs review.
- Donation claim status that excludes the record.
Last updated on: June 24, 2026